These Terms of Service (the “Terms”) govern your access to and use of the Zela booking platform, including the web application, public booking pages, Telegram bot, APIs, and any related services (collectively, the “Service”) operated by Zela (“we”, “us”, or “our”). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms.
1. Eligibility & account
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at hello@zela.am if you suspect any unauthorized use.
2. The Service
Zela is a multi-tenant scheduling and customer-engagement platform for service businesses. Specific features, integrations, and limits depend on your plan and may change as the product evolves. We may add, modify, or retire features at any time, and will use commercially reasonable efforts to give you advance notice of material changes that materially reduce functionality on a paid plan.
3. Your content & data
You retain ownership of the business information, booking records, customer details, media, and other content you submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and back up Customer Data solely to provide and improve the Service for you. You represent that you have all rights necessary to upload Customer Data and that doing so does not violate any third-party rights or applicable law, including data-protection law.
4. Acceptable use
You agree not to:
- Use the Service for unlawful, fraudulent, deceptive, or abusive purposes.
- Send unsolicited communications (spam), or use the messaging channels to send content prohibited by applicable law or by the underlying carrier or platform (e.g. Telegram, SMS gateways).
- Attempt to gain unauthorized access to the Service, other accounts, or the underlying infrastructure, or to probe, scan, or test its vulnerabilities without our written permission.
- Reverse-engineer, decompile, or otherwise attempt to extract source code, except to the extent expressly permitted by law.
- Resell, sublicense, white-label, or otherwise commercially exploit the Service without a written agreement with us.
5. Plans, fees & billing
Paid plans are billed in advance on a recurring basis at the rate disclosed at sign-up. Unless otherwise stated, fees are non-refundable, including for partial billing periods. We may change pricing or introduce new charges with at least 30 days’ prior notice; price changes take effect at the start of your next renewal period. Taxes are your responsibility unless we are legally required to collect them. Failure to pay may result in suspension or termination of access.
6. Third-party services
The Service integrates with third-party platforms (for example, Telegram, SMS carriers, calendar providers, and payment processors). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for their availability, performance, or actions.
7. Termination
You may cancel your subscription at any time from the billing settings. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates risk for us, our customers, or third parties. On termination, your right to access the Service ends. We will make a reasonable effort to allow you to export Customer Data for a limited window after termination, after which it may be deleted in the ordinary course.
8. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.
9. Limitation of liability
To the maximum extent permitted by law, in no event will Zela, its affiliates, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to the Service. Our aggregate liability for any claim arising out of or related to the Service is limited to the greater of (a) the amounts you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).
10. Indemnification
You will defend, indemnify, and hold harmless Zela from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your breach of these Terms, or your violation of any law or third-party right.
11. Changes to the Terms
We may update these Terms from time to time. If a change is material, we will give you notice (for example, via email or in-app banner) before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
12. Governing law & disputes
These Terms are governed by the laws of the jurisdiction in which Zela is established, without regard to conflict-of-laws rules. Any dispute arising out of or related to the Service that cannot be resolved informally will be brought exclusively in the competent courts of that jurisdiction.
13. Contact
Questions about these Terms? Write to hello@zela.am.